Terms and Conditions
If your costume has manufacturing errors or size we offer a free touch-up service. For this, send us a request by email to firstname.lastname@example.org with attached: 3 pictures of your suit worn (face, side, back) so that we can understand your request.
If we evaluate that the costume needs to be retouched, the procedure is as follows:
- A specialist will come and take your measurements.
- We will inform you by email of the address to which to send your costume (shipping costs at our expense).
- Your costume will be retouched at our tailor or in our partner retouching centers, depending on the extent of the modifications.
- You will receive your retouched costume 1 to 3 weeks later.
If the costume has too many errors, we will completely redo your costume with our tailor.
Your order will be delivered under 4 to 6 weeks following your measurement.
We accept the following payments:
- Credit cards: Visa, Mastercard, American Express.